FAQ

Get your questions answered

What is Clayful for Caregivers?

Clayful offers private, chat-based coaching for caregivers. Whether you’re navigating parenting stress, life changes, or just need someone to talk to, our trained coaches are here to support you — judgment-free.

What kinds of things can I talk about with a coach?

Anything that’s on your mind. Some caregivers chat about parenting challenges. Others talk about relationships, stress, or work-life balance. You don’t need to have a specific “issue” to start — we’re here to help you feel better, think clearly, and move forward.

Who are the coaches?

Clayful coaches are professionals trained in mental wellness and supportive coaching strategies. They’re not therapists, but they’re great listeners who are skilled at helping you navigate life’s ups and downs through asking thought-provoking questions and inquiring about underlying beliefs that may be limiting you.

Is it really confidential?

Yes — your chat stays between you and your coach unless you mention harm to yourself, someone else, or criminal activity where harm is being caused to you or to someone else. In the case where there is an immediate risk of harm to self or others, we may contact local authorities to keep everyone safe.

Is this therapy?

Nope. Coaching is different from therapy. It’s more focused on the present and future, not the past. Coaches do not treat or diagnose mental health issues. They can provide emotional support and help you realize new insights and actions to get you unstuck.

How do I get started?

If your school or district gave you access to Clayful, you should’ve received a link or code to sign up. Once you’re in, just tap “chat with a coach” — no appointment needed.

Do I have to talk about parenting?

Not at all. Some caregivers talk about their role as a parent, but others chat about their own stress, goals, or relationships. You get to decide what you want to focus on.

Does my child see what I say?

Nope — your chat is just for you. Your child will never see it, and you won’t see their chats either.

Is this free?

If Clayful was provided by your child’s school or district, it’s completely free for you to use. No surprise fees, no subscriptions — just support when you need it.

Is my data safe and private?

Yes. Clayful follows strict privacy and data protection policies. Your information and chats are not shared with your child, their school, or anyone else — unless there’s a safety concern involving harm to yourself, others, or criminal activity. We never sell your data, and we comply with all applicable privacy laws. You can learn more in our Trust Center.

How often can I use Clayful?

As often as you need during the hours Clayful is open for chatting: Monday-Friday 8am-10pm.

How do you keep my data safe?

Visit our Trust Center to learn more about how Clayful keeps your data safe.

I still have questions about how Clayful supports my child.

You can learn more about how Clayful supports your child here.